At Lushorama, every piece we make is made to order. Me and my artisans work on one piece at a time, with the utmost care and attention to detail as the finishing touch of every Lushorama product, making sure every piece is beautifully done.
HOW SOON WILL I RECEIVE MY PACKAGE AFTER MY ORDER PLACED?
There are two key factors that will decide when you will receive your package.
1. Processing Time: The processing time is the time it takes for us to craft your piece and to prepare it for shipment.
2. Shipping Method: Delivery time varies with your shipping method of choice.
Please be advised that all orders are shipped out within 2-3 weeks.
- Orders are processed on week days only. We do not ship on Saturdays, Sundays or on holidays.
What if I need my order faster?
- We do try our best to accommodate deadlines, if you have already ordered please e-mail us at email@example.com with your order number and the date you need it by. If not please let us know the style, color, size you wish to purchase and date you need it by.
- We reserve the right to cancel any order, at which time we will immediately notify this action by email, using the details provided. We will refund the full amount paid using the original method received.
- Watch for an email from us. We may need additional information to process your order.
- Lushorama is not responsible for lost or stolen packages.
- Please note that a signature is required upon delivery, at which point responsibility for your purchased goods passes to you. Not the receiver of the purchase? If you got your Lushorama items as a gift or something similar, then the person who signs for the package confirms receipt and is accountable for the package.
- Processing time does not allow for any issues that may occur during payment authorization.
- Shipping delays may occur during holiday seasons, please email for updated shipping times during holiday seasons and promo sales.
- We don't refund shipping in the case that the carrier doesn't accomplish the estimate date of arrival. We cannot accept responsibility for delays in delivery due to unforeseen circumstances (e.g. Strikes, floods etc.).
Have a question not called out here? Contact our Customer Service Team by e-mailing firstname.lastname@example.org